The Importance of a Solid SOP

By Robin Shapiro Whether you are planning a new event or working to improve an existing event, developing standard operating procedures (SOPs) for all of your processes is key to your event’s success. A complete SOP outlines how things get done, who does what and how results are measured. Compiling……

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Event Customer Service – Say Yes More than No

Written by Rene Tamayo Working harder at creating a more positive event experience for your participants and volunteers is not always easy while in the throes of executing your event. However, going the extra mile to create this positive experience can be well worth the effort. In the heat of……

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