Community Management 101: Don’t Feed the Trolls

By Alyssa Curran Ah, the internet. The birthplace of endless cat memes, double rainbows, not-quite-birthing giraffe live feeds and a source of limitless information on any topic you so desire. If you’re lucky enough to manage social media for a public figure, brand page, organization or even yourself, you’ve likely……

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2016 Social Media Report

By Katie Zupancic Wymer and Jim Hennessey Welcome to 2017! As brands and organizations prepare (or in our case, are already knee deep in the process) to refresh social media plans, content, and the look-and-feel for the next event season, it is important to look back at the learnings from……

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